Privacy Policy

Information Collection

We collect personal information such as names, and email addresses when you make a purchase or contact us. We also gather non-personal information like browser type and usage data to improve our website.

Use of Information

Your information is used to process orders, communicate with you, and improve our services. We do not sell or rent your personal information to third parties.

Data Security

We implement appropriate security measures to protect your personal information.

Changes to This Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Returns & Exchanges Policy

Return Eligibility

You may return most products within 30 days of receipt for a refund or exchange, provided the items are in their original condition and packaging.

Non-Returnable Items

Certain items, such as custom orders, opened sterilization products, and clearance items, are non-returnable.

Return Process

To initiate a return, contact our customer service team to receive a Return Merchandise Authorization (RMA) number. Include the RMA number with your returned items.

Refunds

Refunds are processed using the original payment method once the returned item is received and inspected. Shipping fees are non-refundable.

Exchanges

For exchanges, please return the original item and place a new order for the desired product.

Shipping Policy

Shipping Methods

We offer various shipping options including standard, expedited, and international shipping. Shipping costs are calculated at checkout based on your location and selected shipping method.

Processing Time

Orders are typically processed within 1-2 business days. Delivery times vary depending on your location and the shipping method chosen.

Shipping Issues

If your order is damaged during transit or if you receive the wrong item, please contact us immediately so we can resolve the issue.

Payment Policy

Payment Methods

Currently, we accept only payment in cash or other money transfer methods like Vodafone cash.

Order Confirmation

You will receive an order confirmation email once your payment is processed. Please review the confirmation for accuracy and notify us of any discrepancies.